ServiceNow GRC

ServiceNow GRC is the governance, risk, and compliance module within the ServiceNow platform, one of the most widely deployed enterprise IT service management and workflow automation platforms in the world. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow has grown into a dominant enterprise platform with a market capitalization exceeding $150 billion. Their GRC solution leverages the platform's powerful workflow engine, integration capabilities, and enterprise-wide visibility to deliver comprehensive governance, risk management, and compliance automation at scale. ServiceNow GRC provides a unified platform for managing policies, risks, controls, compliance requirements, audit activities, and vendor assessments. Its key strength is integration: because it runs on the same platform as IT service management, security operations, HR service delivery, and other enterprise workflows, GRC processes can be seamlessly connected to operational activities across the organization. This means a policy violation can automatically trigger an incident, a risk assessment can inform change management decisions, and compliance evidence can be automatically collected from operational systems. The platform's risk management capabilities include quantitative and qualitative risk assessment, risk heat maps, key risk indicator monitoring, and automated risk response workflows. For compliance, ServiceNow GRC supports multiple regulatory frameworks simultaneously, maps controls to requirements, automates evidence collection, and provides real-time compliance dashboards. The audit management module streamlines the entire audit lifecycle from planning through finding resolution, with automated workpaper management and issue tracking. ServiceNow GRC is particularly powerful for large enterprises that already use the ServiceNow platform, as it extends their existing investment and provides a unified experience across IT and GRC functions. The platform's ecosystem includes hundreds of pre-built integrations, a robust developer community, and an extensive partner network. However, ServiceNow GRC is among the most expensive GRC solutions on the market, both in licensing costs and implementation investment. Deployments typically require specialized consultants and can take months to fully configure. The platform's depth and flexibility create a steep learning curve, and organizations without existing ServiceNow expertise may face significant ramp-up costs.